Guides / Build the day on the Dispatch Planner
Build the day on the Dispatch Planner
Dispatchers and up — dispatchers see grades, never dollarsOne screen for the whole day — every load graded against your real costs, every conflict flagged before it happens, and a pulse strip that always shows working / loads / unassigned / conflicts. And now an Operator rides along: turn it on and a co-dispatcher watches the right rail, reacting to every move you make while the day is still being built.
A day gets built with the Operator on the board: a clean Grade-A assign gets a nod, the next move tips a driver over the 14-hour window and the Operator catches it mid-build — names the driver with room and why — the fix rebalances both days, and the last load turns out to be a return leg with no empty miles. Advice arrives at the moment of the decision, not after.
The steps
- Open Dispatch and pick your region and AM/PM — the board reopens the way you left it.
- Turn on ● Operator in the header and a co-dispatcher takes the right rail. Every move you make — assign, resequence, delete — gets a read moments later: what works, what it just broke, the next best move. Two modes, your choice: Talk me through it (a running read on the day) or Only when it matters (silent unless there's a real problem or a clear win).
- Work the needs-attention queue first: act-now items (stacking conflicts, units that can't roll, unassigned Grade-A work) each jump to their fix.
- Assign open loads: drag one onto a driver row, or use the Assign to driver picker right on the unassigned tray.
- Watch the flags as you build: a red outline means two trucks hit the same site at the same time — resequence or move one; each driver row shows planned hours against the 14-hour window.
- Read the chips on every card: Grade (economics vs your break-even), time grade (earning pace vs today's board), fit (deadhead this slot costs), and backhaul when a paying return leg exists.
- Dispatch works in units — tractor + trailer + driver — and warns before the hook if a unit can't roll (down trailer, scheduled maintenance).
Gotchas
Good to know: The Operator on the board is advice only — it never moves a load, never acts on its own, and it speaks grades and hours, never dollars. You decide; it just makes sure you decided on purpose.
Good to know: Dispatchers build a profitable board without ever seeing a dollar — grades carry the economics; money stays a role, not a rumor. The same gate applies to the Operator's advice.
Good to know: A down unit blocks assignment until the shop returns it to service.
Good to know: New delivery locations go through a quick approval so bad addresses never reach the board.
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OPERATOR 91