A driver needs off a load? Swap it without breaking the day

The message every dispatcher knows: “any chance someone can take my afternoon run?” Instead of squinting at the board, ask Operator91 — it knows every driver's day, which runs are short, and who has room for the long one.

The steps

1. The driver messages from the tablet — it lands in Driver Hub → Messages with an unread badge. Open the thread and read the ask.
2. Open Ask Operator91 and put the problem in plain words — “Abrams needs off his 1:30 run — who could fit the longer load?”
3. It answers from the real board: which driver's run is the short one, whose day has room for the long one, and what each driver's finish time becomes after the swap.
4. Follow its button to the Planner, open each load, and hand it to the other driver. The board's timing recomputes as you save — conflicts and windows are flagged immediately, so a bad swap shows itself before it happens.
5. Reply to the driver in the same thread — request handled, day intact, and the whole exchange is on the record.

Gotchas